Shipping Policy

Welcome to StoresVape, your trusted wholesale and retail provider of Europe’s top disposable vape brands, including RandM Tornado, FIZZY, Al Fakher, Waspe, and many more. We are dedicated to offering a seamless shopping experience, complete with efficient and reliable shipping across Europe.

Below is our detailed shipping policy to ensure clarity and transparency in our services.

Order Processing and Dispatch

  • Order Processing Time: Once your order is placed, we’ll process it within 1-2 business days. Orders placed on weekends or public holidays will be processed the next business day.
  • Dispatch Time: After processing, your order will be dispatched within 2-3 business days, ensuring timely shipping of your products with minimal delays.

Shipping from Europe: A Comprehensive Guide

Shipping Options and Delivery Times

At StoresVape, we cater to both individual and bulk buyers across Europe with two shipping methods tailored to your location:

Delivery Duty Paid (DDP)

For the following European countries, we offer DDP shipping, covering all duties and taxes upfront for a hassle-free experience. No customs fees upon delivery. Delivery typically takes 7-14 business days from dispatch:

  • Germany
  • Netherlands
  • Belgium
  • Spain
  • France
  • Portugal
  • Poland
  • Italy
  • Austria
  • Denmark
  • Finland
  • Sweden
  • Czech Republic
  • Hungary
  • Ireland
  • Greece

Standard Shipping

For other European destinations not listed above, we offer standard shipping options. Delivery times vary between 10-20 business days, depending on your location and chosen shipping method. Feel free to reach out for specific shipping rates and estimated times.

Shipping Costs

Retail Orders

Shipping costs for individual orders are calculated based on destination and order size. We strive to keep costs low, ensuring competitive rates for our customers.

Wholesale/Bulk Orders

As a specialized wholesale distributor, we offer bulk orders with competitive shipping rates. For large orders, we may provide free shipping to select destinations. Contact our team for detailed information on bulk shipping discounts.

Tracking Your Order

After dispatch, you will receive an email containing your tracking number. Use this number to monitor the status of your delivery via 17track.net. Please allow 1-2 business days for tracking updates to appear.

Shipping to Non-EU Countries

We can arrange international shipping to non-EU countries upon request. Contact our support team for more information. Shipping times and rates vary depending on the destination country’s customs policies.

Order Modifications and Cancellations

You may modify your shipping details or cancel your order anytime before it has been dispatched. Once shipped, orders cannot be altered. For assistance, contact us promptly at [email protected].

Lost, Damaged, or Delayed Shipments

  • Lost Shipments: If your package is lost in transit, contact us immediately. We will work with the carrier to resolve the issue and offer a replacement or refund as necessary.
  • Damaged Goods: In case of damage during transit, please document the condition and contact our team within 48 hours of delivery. We will arrange for a replacement or refund.
  • Delays: While we strive for timely delivery, customs or unforeseen carrier issues may cause occasional delays. We recommend tracking your order and contacting us for any concerns.

Shipping Restrictions

Due to local laws and regulations, we may not be able to ship disposable vapes to certain countries. It is the customer’s responsibility to verify import regulations before placing an order. We are not responsible for delays or rejections due to local regulatory issues.

Customer Support

For any shipping-related inquiries, contact our support team at [email protected]. Our team is here to ensure your orders reach you smoothly and swiftly.

Thank you for choosing StoresVape, Europe’s trusted disposable vape supplier. We look forward to serving your vaping needs with fast, reliable shipping from the best brands in the industry.