Refund Policy
At StoresVape, we are dedicated to providing a smooth and reliable shopping experience for both retail and wholesale customers purchasing disposable vapes. As one of Europe’s leading suppliers of top vape brands, we take pride in our service and product quality. This refund policy outlines our terms for order cancellations, refunds, and the handling of damaged products. Please read through these terms carefully before making a purchase.
1. Order Cancellation and Refund Eligibility
We understand that situations may change after you place an order. If you need to cancel your order, please notify us within 24 hours of purchase. If the order has not yet been processed or dispatched, we will issue a full refund.
For orders that have already been processed or shipped, different terms apply (see below).
2. Refund Requests After 24 Hours
After the initial 24-hour period, most orders will have begun processing or shipment. If a refund is requested after this time, it may be subject to the following conditions:
- Partial refunds of up to 50% may be offered if the order has not yet been shipped but has incurred processing costs.
- If the order has already been dispatched, no refund will be available.
3. Refunds After Shipment
Once an order has been shipped and a tracking number provided, the order is no longer eligible for a refund. We recommend reviewing your order details carefully before confirming your purchase to avoid issues post-shipment.
4. Damaged or Faulty Products
At StoresVape, we work exclusively with trusted brands like Al Fakher, RandM Tornado, Vapme, Elf Box, FIZZY, and others, ensuring that you receive only high-quality products. However, in the rare event that you receive damaged or defective products, we offer replacements or refunds under the following conditions:
- Claims for damaged goods must be made within 7 days of receiving the product.
- We may require photographic evidence of the damage for quality control purposes.
5. Customs and Insurance
We guarantee that all orders shipped to Europe are insured during transit. If your order is delayed, held, or confiscated by customs, and is not released after a reasonable period, StoresVape will offer a full refund of the purchase price. While we strive to assist with customs issues, any delays caused by customs authorities are outside of our control.
6. Incorrect Shipping Information
Customers are responsible for providing accurate shipping information. If an order is returned to us due to incorrect or incomplete details, the customer will be responsible for covering any additional shipping costs required to resend the order.
7. Wholesale and Bulk Buy Refunds
For customers placing wholesale or bulk buy orders, please note the following:
- Bulk orders are generally non-refundable once shipped, due to the size and nature of the order.
- In cases of disputes over product quality or incorrect items being shipped, partial refunds or exchanges may be considered after a detailed review of the claim.
- We conduct rigorous quality checks on all bulk orders prior to shipping to ensure that the products meet our high standards.
8. How to Request a Refund
To request a refund, follow these steps:
- Contact our customer service team via email at [email protected] or through the support section on our website within the specified time frame.
- Provide your order number and a brief description of the issue.
- Our team will review your request and respond within 3-5 business days.
At StoresVape, we are committed to delivering top-tier disposable vapes across Europe with fast, insured shipping and strict quality control. Your satisfaction is our priority, and we will do our best to resolve any issues promptly and fairly.
For any further questions or concerns, please reach out to our support team, and we will be happy to assist you.
By purchasing from StoresVape, you agree to the terms outlined in this refund policy. Our goal is to offer both retail and wholesale customers a smooth, risk-free experience while shopping with Europe’s best disposable vape brands.